Refunds may be granted up to 14 days from purchase
All merchants (product and service providers) are required to provide full, conditional refunds to Customers up to 14 days from the day of purchase. Customers may be asked to provide a valid reason for claiming a refund. Z-Store provides a transparent online resolution procedure for settling disputes and may direct refund requests through that channel so that product and service providers may make alternative suggestions for resolving such requests.
Between 14 – 30 days after date of purchase
After the first 14 days have elapsed, a refund request will normally not be accepted unless there are convincing reasons justifying a refund. During this period, Z-Store will usually require a Customer to provide a satisfactory explanation as to why a refund is merited and why the request was not made earlier. Z-Store will refer the request to the product or service provider before determining whether or not a refund should be granted. A product or service provider may decide to give a refund during this period.
Z-Store may still consider the validity of refund claims up to a period of 30 days from the date of purchase and may issue a refund at its absolute discretion.
After 30 days purchase is deemed to be final
After a period of more than 30 days since the date of purchase, the transaction will be regarded as final. Z-Store will normally decline to grant a refund, except in special circumstances. It will however pass any dispute or request information on to the relevant product or service provider who may still decide to grant a refund or partial refund.
Subscriptions and recurring charges
Ongoing subscriptions and recurring charges may be cancelled at any time. The cancellation will take place from the next billing period. A cancellation will only cancel future billings. The above time periods relating to refunds will also apply in respect to each subscription or recurring charge payment.
For products and services sold through Z-Store, this refund policy will normally override any statements to the contrary contained on a product or service provider’s web site or terms and conditions of sale. A refund can only be credited to the original account from which payment was made. If such account is closed, then no refund can be granted. Z-Store may take steps to restrict customers that make repeated purchases and requests for refunds from making further purchases through Z-Store.
Dispute resolution procedures
The Z-Store dispute system is designed to help both vendors and customers resolve disputes in a polite and amicable manner. Failure or delay in dealing with dispute processes may result in the matter being decided by Z-Store.
Other reasons for cancellation
Z-Store reserves the right to cancel a transaction in order to comply with credit card industry regulations, payment processor and banking rules, or the need to comply with legal requirements, intellectual property rights, court orders and law enforcement agencies.
Agreement to these terms
Use of the Z-Store platform to purchase or sell items requires your agreement to our Refund Policy. This policy may be updated from time to time, so you should check back regularly.